Frequently Asked Questions

Standard Terms & Conditions of Sale


All goods supplied by us are sold only upon the following conditions. The placing of an order for any such goods, or the acceptance of our quotation of tender or of delivery of the goods, includes acceptance of the following conditions. Unless expressly agreed by us in writing, any other terms and conditions (including any which may be contained in your order) are excluded. Unless expressly incorporated in our quotation or tender, all descriptions, illustrations, drawings, dimensions, weights, measures, specifications, standards of performance or other descriptive matter or pre-contractual; statements are approximate only and shall not form part of the contract. Our record of any order placed by you verbally shall be conclusive as to the type and quantity of produce and the point and date of delivery.


Unless previously withdrawn, our quotation is open for acceptance within the period stated therein or when no period is so stated, within 30 days after its date, and is subject to written confirmation by us at the time of acceptance. All goods are offered subject to availability and upon receipt of order.


Unless otherwise specified, the price quoted excludes delivery and will be Ex works collection Moosa-Daly warehouses. Delivery can be arranged upon request and will be quoted accordingly if required.

Delivery Terms

Any lead-times quoted for delivery are approximate only and may be subject to change. Moosa-Daly will not be held responsible for any delays caused by Customs Clearance, Manufacturing or any other delays which is beyond our control. The lead-times will only commence after the agreed advance payment is received and cleared funds into our bank account or from our order acknowledgement date if the customer has a credit account facility.

Delay in Delivery

If we do not receive sufficient forwarding instructions within 7 days after notification that the goods are ready for dispatch, you will either take delivery or arrange for storage. Otherwise we shall be entitled to arrange storage on your behalf and at your risk, whether at our own works (a charge of 1.5% of the invoice value of the goods will be added per month). We shall also be entitled to payment as if the goods had been duly delivered. All charges for storage, insurance or demurrage will be payable by you.

Passing of Property

Notwithstanding delivery, all goods supplied by us will remain our absolute property until you pay us in full for them and for all the other goods previously supplied by us. You will store the goods in such a way that they are readily identifiable as our property, but you may, as trustees for us, sell them to a third party in the normal course of your business. Upon any sale by you of the goods (either alone or with other items) all rights, which you have against the buyer, shall automatically vest in us. We shall be entitled, immediately after giving notice of our intention to repossess; to enter upon any premises with such transport as may be necessary and repossess any goods to which we have title under this Clause.

Loss or Damage in transit

Any shortage or damage must be clearly stated upon the driver’s Delivery Note and a written statement of the facts received at our branch and by the Carrier (if not ourselves) within 48 working hours after the date of delivery, otherwise no claim will be entertained. The package and contents should be retained for examination.</h5>


All goods are sold subject to the prices and any relevant discounts ruling at the time of delivery. Our prices, discount rates and Conditions of Sale may be altered at any time without notice. All discounts and prices are calculated upon a “complete order” basis. If, when placing your order you select only certain items or reduced quantities are specified, we must reserve the right to review the discounts and prices at which such orders are accepted.

Prices offered shall be shown exclusive of VAT, and the VAT amount will depend upon the applicable VAT % prevailing at the time of sale. VAT will be shown separately on the invoice.


Shall be as stated within our quotation or in the case of customers with credit account facilities – in full without retention or set-off shall be due not later than the end of the credit period or on earlier demand. If you do not comply punctually with these terms of payment we reserve the right to charge you interest on any amount overdue and without notice suspend further deliveries until all arrears (including interest) have been paid and, at our option, to rescind any subsisting contract with you as to all or any parts of future deliveries but without prejudice to any rights already accrued to us under such contracts.


It is your responsibility to determine that the goods are sufficient and suitable for the purpose intended. We cannot accept any responsibility either in respect of the installation of any goods or as to the ultimate performance of any product in which the goods may be installed. We shall in no way be liable for any direct or consequential damage, loss or expense arising from any defect or inefficiency by the manner in which the goods are used.

Defects after delivery

Manufacturer’s warranty for products supplied is valid against manufacturing defects only and will be invalid if the products are installed or operated incorrectly. Our liability under this Clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods, and we shall not be under any liability, whether in contract or otherwise, in respect if any defect in the goods delivered or for any injury, damage or loss resulting from such defects or from any work done in connection therewith.

Return of Goods

Goods once delivered and invoiced will not be accepted back. Payment if already made will not be refunded. Exchange will be accepted within 15 days of sale subject to prior approval and materials in original packed condition. Items procured specifically against an order can neither be returned or exchanged.. A Moosa-Daly policy is available upon request.


Orders once placed cannot be cancelled. Any advance payment received will be forfeited.


We may without prejudice to our other rights and remedies determine the contract or any unfulfilled part of it or withhold further deliveries or make partial deliveries if:

  • you fail to make payment on the due date under this or any contract between us;
  • you cancel or suspend or commit any breach of this or any other contract between us;
  • you become insolvent or make any composition with your creditors or have a receiver appointed of all or
  • any part of your undertaking or assets or go into liquidation (save the purpose of amalgamation or reconstruction) and we shall be entitled to recover from you our loss of profit or loss of resale.

Force Majeure

Moosa-Daly will not be liable for any claims or damages in cases where the delivery terms can not be met due to cause beyond its reasonable control.


Any failure by us to enforce any or all of the Conditions shall not be construed as a waiver of our rights hereunder.

Product Certificate

Certificates are available upon request only and may be subject to a Manufacturers charge.


Say where otherwise specifically agreed in writing signed by an authorized signatory of the Purchaser, the Contract shall in all respects be construed in accordance with the laws of United Arab Emirates, and the courts of United Arab Emirates shall have exclusive jurisdiction over any dispute or difference arising out of or in connection with the Contract.


Yes we do. All our Hardy pumps and systems are covered under our standard terms of warranty for 24 months starting from the date of purchase.

where can I find a hardy branch or distributor?

Bin Moosa & Daly Limited LLC is the sole distributor of Hardy products. Hardy is a Bin Moosa & Daly Limited LLC brand, manufactured in Italy.


Yes, our prices are standard but may vary from emirate to emirate from time to time due to certain localized promotions.


Bin Moosa & Daly Limited LLC designs “Off-the-shelf” and bespoke pressure and transfer systems to meet all client requirements for small to medium domestic needs to large and sophisticated buildings and industrial applications.

Typical systems for Domestic applications:

  • Duty-standby transfer & booster pump sets with control panel
  • Duty-standby hot & cold water circulation pump sets with control panel
  • Duty-standby swimming pool & filtration pump sets with control panel
  • Single duty transfer & booster pump sets with control panel
  • Multiple pump assembly for special application with VFD or/and PLC panel
  • Single pressure pumps with electronic controller.

Typical systems for Commercial & Industrial applications:

  • Duty-standby vertical multi stage pump sets for high rise building water transfer with control panel
  • Duty-standby vertical multi stage booster pump sets with control panel
  • Duty-standby irrigation pump sets with control panel
  • Duty-standby chilled water circulation pump sets with control panel
  • Duty-standby high pressure washing pump sets with control panel (for car/truck wash application)
  • Large multiple pump assembly for various applications with VFD or/and PLC panel

Moosa-Daly has the capacity to produce more than 5000 transfer & booster pump sets annually to meet the local UAE market demand. The high quality control panels for transfer and booster pump sets, hot water circulation systems, solar thermal systems, swimming pool control systems and drainage & irrigation systems are designed and assembled in Moosa-Daly’s own electrical workshop.


Pressure tanks are used for reliable storage of pressurized water in a booster pump system by releasing it’s stored volume of pressurized water on demand, the pressure tank prevents pump startups for demands lower than its storage capacity.


By adding a pump controller, a single pump can be converted into a pressure system for automatic water distribution and pressure boosting. The controller provides efficient operation and protection of the pump.

We offer our own range of pump controllers such as LogicPress, LogicPress Plus and LogicStart with the following features:

  • Suitable for 115V or 230V, 50Hz or 60Hz power supply
  • Automatic start-stop operation of the pump when taps open or close
  • Protection from dry-run, low flow, loss-of-prime and closed head conditions
  • Automatic restart cycles in case of emergency shut-down and anti-jam function
  • No need for expansion tank, check valve, filter or additional fittings

Also known as flow rate, the capacity Q is the volume of moved liquid delivered by a pump in the time unit. And usually is measured in:

  • Litres per second (l/s)
  • Litres per minute (l/min)
  • Ccubic meters per hour (m3/h)
  • Imperial gallons per minute (Igpm) or
  • US gallons per minute ( US gpm)

Flowing fluids are characterized by a quantity called the flow rate, which is defined as the volume of fluid flowing through an area each time unit. In a pipe or other enclosed region, the flow rate can be expressed in terms of the fluid speed and the cross-sectional area of the pipe.

The flow rate (Q) of a water pump is the useful volume flow delivered by the pump via its outlet.


Simply stated: Head is the height to which a pump can lift water against gravity. This can be determined by fixing a
vertical tube to the discharge of a pump and measure the water height. That’s the head of the pump.

What does total head mean?

Simply put, it is the sum of the pressure required to use the pump plus the pressure drop (head loss) through the system


Power ratings show the amount of work performed by the pump motor in a given time. In water pump technology, the concepts of P1 and P2 are frequently used.

The power input (P1) of a centrifugal pump (pump input power) is the mechanical power taken by the pump shaft or coupling from the drive.

The pump output power (P2) is the hydraulic power a water pump can provide.


Reading and understanding pump curves is an essential skill for anyone involved in specifying any sort of pump. This article provides a ‘quick-start’ guide to getting your head around these important pieces of data.

As with any standard line graph, a pump curve has two axes, a horizontal (“x”) and a vertical (“y”). On a pump curve, the horizontal (“x”) axis shows the flow rate through the pump and the vertical (“y”) axis shows the head, which is sometimes referred to as ‘pressure’.

The curve then gives an indication of the pump’s maximum flow rate for any given head value, or vice versa. Once you have worked out the maximum flow rate and head required in your application, you will be able to determine whether the pump you are looking at will be capable of satisfying your requirements.

All you need to do is plot two lines, a horizontal line across from your required head value, and a vertical line up from your required flow rate value. The point at which these lines intersect is called the duty point. Provided this point is below the curve, as in the example above, you can be sure that the pump is capable of satisfying your requirements. The pump flow rate can be found at the centre of the curve


The measure of water pressure indicates the force that delivers water to your pipes. Water Pressure may vary according to a number of aspects, including, but not limited to the Number and Distance of Duty Points, the distance between the water source and the water outlet, and the required head / flow rate.


The ideal water pressure completely depends on your application.
Get in touch with us for your specific requirements and we can advise you what pressure you need.


All our packaged booster pump sets come pre-fitted with a pressure gauge in the discharge manifold to provide you with a clear indication of your current water pressure

Do you have any other question not listed here?

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